WhatsApp Business
What it is. The property’s messaging channel.
What it is for. Bring that channel closer to the digital journey.
Example of use. A question that today lives only in the chat can have a clear next step.
ANDARIO CONNECT · WHATSAPP + COMMUNICATION + AUTOMATION
Connect your conversations with your digital strategy.
WhatsApp can be one of a property’s main points of contact. Andario Connect helps structure questions, replies, follow-up and guidance toward a booking, so communication becomes part of the guest’s digital journey.
Automate what repeats. Keep human judgment where it matters.
Conceptual example. Not a real conversation and not a live integration.
Guest
“Do you have availability tomorrow?”
Connect
“Yes. I can help you with the next step.”
Point toward availability
Booking EngineAvailability
Booking
A guest asks. Connect points the way. Availability and the booking stay in the engine, when that piece is part of the journey.
Many bookings start with a conversation.
A guest may write to ask about availability, price, location or how to book. The problem is not that they write. It appears when the same replies are typed by hand, interested people get no follow-up and the chat stays apart from the booking process.
- Do you have availability?
- How much does it cost?
- What is included?
- Where are you?
- How do I get there?
- Do you allow pets?
- Do you have private rooms?
- Can I book on WhatsApp?
The same questions, again and again
The team answers by hand what has already been explained many times.
Replies that do not match
Several people can describe the same thing in different ways.
Interest with no continuation
A question stays open and nobody picks the thread back up.
The chat, apart from the booking
The conversation and the booking process do not meet.
Information that gets lost
Dates, questions and agreements are scattered across messages.
Time spent on what repeats
The team handles tasks that could have a stable reply.
Not every property lives this. These are situations that can appear when WhatsApp carries a large share of guest care.
WhatsApp can be a door into the guest’s journey.
- 1Discover
- 2Ask
- 3WhatsApp
- 4Information
- 5Guidance
- 6Booking
- 7Confirmation
- 8Follow-up
Connect aims to join these stages. Not every question becomes a booking.
What is Andario Connect?
A communication and automation layer for accommodations. It connects conversations with the commercial and booking journey. It can help answer frequent questions, record interested people, point toward a booking and accompany with confirmations, reminders or follow-up, according to scope.
The aim is not to automate for its own sake. It is to reduce repetitive work and make communication more consistent.
Questions
- Frequent questions
- Basic information
- A first reply
Bookings
- Guidance
- Booking channel
- Next step
Follow-up
- Continuity
- Reminders
- After the question
Automate what repeats. Do not automate what needs judgment.
A conversation can be split between what repeats and what needs a person. That split is agreed. The system does not classify every case on its own.
Often ready to organize
- Frequent questions
- Basic information
- Hours
- Location
- Services
- Instructions
- Confirmation messages
- Reminders
- Follow-up
Often needs a person
- Special cases
- Complex requests
- Changes outside the rules
- Sensitive situations
- Commercial decisions
- Exceptions
What it can include
Each piece is agreed. Not every project includes every activity.
The final scope is defined by the property’s needs and the capabilities available.
Frequent questions
What it is. Stable replies to what people ask often.
What it is for. Give the same useful information without rewriting it each time.
Example of use. Arrival time, how to get there, or what the stay includes.
Automated replies
What it is. Messages defined for moments that repeat.
What it is for. Lower manual work where the answer is already clear.
Example of use. A greeting with the options people ask for most, within what was agreed.
Capturing interest
What it is. A record of intent when the flow allows it.
What it is for. A question does not have to live only in someone’s memory of the chat.
Example of use. Someone asks about later dates and can be recognized for a follow-up.
Guidance toward a booking
What it is. A pointer to the booking channel that applies.
What it is for. Keep the conversation separate from availability logic.
Example of use. After the dates, the person continues to the engine, if the property uses it.
Confirmations
What it is. Information after a relevant action, when it is configured.
What it is for. Let the guest know what has already happened.
Example of use. A message after a booking, if that notice is in scope.
Reminders
What it is. A notice before an agreed stage.
What it is for. A step does not have to depend on remembering it by hand.
Example of use. A message before arrival, if the flow and the channel allow it.
Follow-up
What it is. Continuing a conversation that did not close.
What it is for. Pick the interest back up without losing the thread.
Example of use. Someone said they would check, and later receives a relevant message.
Guest
Hello, I want to know if you have availability.
Connect
Of course. Which dates do you need?
Guest
From the 12th to the 15th.
Connect
I will point you toward availability.
Booking Engine
Availability
Guest
Chooses an option
Booking
The reservation is managed in the engine.
Confirmation
The guest receives the next step, if that message is configured.
Conceptual example. These steps are not all connected in production. Booking inside WhatsApp is a planned evolution.
Connect communicates. Booking Engine manages the reservation.
Connect organizes the conversation and the intent. The engine checks availability, calculates rates and creates the reservation, according to its capabilities. Connect does not copy that logic.
Andario Connect
- Communication
- Questions
- Guidance
Andario Booking Engine
- Availability
- Rates
- Inventory
- Reservation
Your website attracts. WhatsApp continues the conversation.
Andario Web presents the property. Connect can continue when someone writes. They are different pieces and they are contracted separately.
- 1Andario Web
- 2Information
- 3Interest
- 4WhatsApp
- 5Andario Connect
- 6Guidance
- 7Booking Engine
An Andario website is not required in order to talk about Connect.
Andario WebIt helps to see first where conversations get stuck.
Digital Check can show communication friction before anything is automated. Connect then works on the areas that are defined.
- 1Digital Check
- 2Diagnosis
- 3Friction
- 4Connect
- 5Structure
The diagnosis is not a required step.
Digital CheckNot every conversation becomes a booking right away.
Sometimes a person asks for information, checks distant dates or needs time. Connect can help keep that interest orderly for a follow-up, when the flow allows it.
- 1Visitor
- 2Question
- 3Interest
- 4Record
- 5Follow-up
- 6Booking, if it follows
- Asks for information
- Asks about later dates
- Asks about a group
- Asks about an experience
- Asks for a special condition
A conversation that did not close today does not have to disappear.
Follow-up picks a thread back up with a relevant message. It is not a sequence of intrusive notices.
- 1Day 1 · Question
- 2Day 1 · Information
- 3Later · Follow-up
- 4Decision
- 5Booking, if the person continues
Every automatic message should respect consent, the channel’s rules and the rules that apply.
Confirmations
They help inform the guest after a relevant action, when that notice is configured. This page does not publish a fixed catalog of events.
Reminders
They can help an agreed step not depend on memory. They enter the scope only if the flow and the channel allow it.
We do not invent notices the product does not yet support for that property.
Frequent questions can be a first layer of attention.
- 1Question
- 2Frequent reply
- 3Was it resolved?
- 4Yes: the person continues
- 5No: they can talk with someone
An automatic reply should not close the door when a person is needed.
Automation does not replace hospitality. It accompanies it.
A guest can receive a stable reply and, when the case needs it, continue with someone on the team. Connect helps the team. It does not replace it.
Automation
- Basic questions
- Information
- Reminders
Human
- Special situations
- Exceptions
- Decisions
Planned evolution: an assistant that understands context more clearly.
Later, Andario Connect contemplates an assistant able to talk more naturally. It is not available today. When it exists, it will have to consult the property’s authorized sources and, when it applies, the Booking Engine for availability and reservations.
Planned evolution
- Do not invent availability
- Do not invent rates
- Do not invent reservations
- Do not invent policies
- Do not invent property details
Communication with your guests also needs care.
Organizing WhatsApp means handling people’s data. The work should ask only for what is needed and protect access.
- Data limited to what the flow needs
- Control of who can access it
- Protected credentials
- Providers that fit the channel
- Consent when it is required
- The site’s privacy policy
- No extra sensitive data
- No conversations or personal data in analytics
WhatsApp is the channel. Connect is the layer.
WhatsApp Business belongs to its own platform. Andario does not own WhatsApp. Connect adds the communication logic that is agreed on top of that channel.
- 1WhatsApp
- 2Channel
- 3Andario Connect
- 4Communication logic
- 5Commercial journey
Continuing to use the channel depends on its setup and on the platform’s rules.
Planned evolution
Instagram and Facebook
They are not presented as live integrations. They can be part of a planned evolution, not of what this page offers today.
Illustrative situations
Illustrative examples. They are not a client’s conversations and not measured results.
A frequent question
“What time is check-in?”
- 01 Question
- 02 Frequent reply
- 03 A person informed
Availability
“Do you have a room this weekend?”
- 01 Question
- 02 Guidance
- 03 Booking Engine
- 04 Booking, if they continue
Property information
“Do you have a restaurant?”
- 01 Question
- 02 Information
- 03 Next step
Follow-up
“I will check and let you know.”
- 01 Interested person
- 02 Follow-up
- 03 The conversation resumes
After booking
“The reservation already exists.”
- 01 Booking
- 02 Confirmation
- 03 Useful information
- 04 Reminder
What can change for the person running the property
Less repetitive work
Interactions that repeat can have an agreed reply.
More consistent communication
The same question can receive the same useful information.
More continuity
The journey does not depend only on remembering every chat.
A clearer link to booking
The conversation can point toward the booking channel.
More order
Communication enters the strategy, instead of staying in a separate inbox.
A base that can grow
The structure can expand with the property, according to scope.
It is also meant for the person who replies.
- Fewer repeated questions
- Clearer context for the next step
- Better continuity between shifts
- A person steps in where it truly matters
Connect helps the team. It does not propose replacing it.
For properties where WhatsApp is already part of the business.
- Hostels
- Small hotels
- Inns
- Holiday apartments
- Aparthotels
- Cabins
- Villas
- Rural stays
- Other independent properties
- Many repeated questions arrive.
- WhatsApp is an important channel.
- Conversations get lost.
- Follow-up is manual.
- Several people reply.
- They want to join communication and booking.
When it tends to make sense
- You receive the same questions almost every day.
- Many people ask before they book.
- The team answers everything by hand.
- Conversations get lost.
- Interested people get no continuation.
- You want to point questions toward your booking channel.
- You want an automation layer, not a bot that does everything.
What Andario Connect is not
Not only a chatbot
It is a communication layer inside the ecosystem.
Not a replacement for hospitality
What is complex can still need a person.
Not the Booking Engine
The engine manages availability, rates, inventory and reservations.
Not a booking guarantee
It can organize the journey. A booking depends on more factors.
Not spam
Messages have to be relevant and respect the channel.
Not an available AI assistant
That piece is a planned evolution.
Not automating everything
Automation is used where it helps. Judgment stays where it matters.
BARUCH Hostal
BARUCH Hostal is the pioneer property of Andario Hospitality. We do not publish conversation volume, automation or bookings from its communication.
From scattered conversations to more structured communication.
01
Understand
Channels, questions, processes and friction.
02
Structure
Frequent questions, replies, flows and criteria.
03
Connect
The journey with the website and, when it applies, with the Booking Engine.
04
Automate
Only the automations that were agreed.
05
Test
Replies, paths, errors and exceptions.
06
Measure
Interactions and available events, without the text of the chats.
07
Evolve
We adjust the flows and review new capabilities.
A communication layer designed around the operation.
- Defined frequent questions
- A structure of replies
- Agreed conversation flows
- WhatsApp Business, according to the channel
- Capture of interest, if the flow allows it
- Guidance toward booking
- Confirmations and reminders, if they are in scope
- Follow-up
- Page measurement events, without personal data
- A basic operating guide
The final scope is defined by the needs and the capabilities available. It does not include an AI assistant or a booking inside the chat.
The life of a conversation
- 01 Discovery
- 02 Question
- 03 Reply
- 04 Interest
- 05 Guidance
- 06 Booking
- 07 Confirmation
- 08 Stay
- 09 Follow-up
Connect talks. The other pieces do something else.
- 1Google or social
- 2Andario Web
- 3WhatsApp
- 4Andario Connect
- 5Question or interest
- 6Booking Engine
- 7Reservation
- 8Follow-up
- 9Growth
This is a reading of the ecosystem, not a required package. Each service is contracted separately.
Can be organized
- Frequent questions
- Basic information
- Hours
- Location
- Reminders
- Confirmations
- Follow-up
Needs a person
- Exceptions
- Special cases
- Complex changes
- Sensitive situations
- Commercial decisions
Conversations also leave signals.
Andario Growth can later read events from the digital presence, according to what is instrumented. It does not read the private text of chats.
- Clicks toward WhatsApp
- Page actions
- Traffic source
- Booking events that are available
We do not promise complete attribution or an analysis of conversation text.
FAQ
What is Andario Connect?
A communication and automation layer for accommodations. It connects conversations with the commercial journey and, when it fits, with booking.
Does it work with WhatsApp?
Yes, according to the channel setup and the capabilities available. WhatsApp is the channel. Connect is the layer that organizes the communication.
Is it a chatbot?
It can include agreed replies and flows, but the service is wider: organizing communication and placing it inside the guest journey.
Can it answer frequent questions?
Yes, when those questions and replies are part of the scope.
Can it reply automatically?
It can automate replies and paths that have been defined. It does not answer everything on its own.
Can it send a guest toward a booking?
It can point someone to the booking channel. Availability, rates and the reservation live in Andario Booking Engine when that piece is part of the journey. Completing the booking inside the chat is a planned evolution, not a live feature on this page.
What is the difference between Connect and Booking Engine?
Connect organizes communication. Booking Engine manages availability, rates, inventory and the reservation, according to the engine’s capabilities.
Can it capture interested people?
Yes, when the flow and the setup allow it. It is not a CRM.
Can it follow up?
It can be part of the scope, with relevant messages and within the channel’s rules.
Can it send reminders?
It can be part of the scope. This page does not publish a fixed list of notices the product sends today.
Can it send confirmations?
It can be part of the scope, according to the actions and setup available.
Can it replace a person?
No. It helps with repetitive work. Complex situations still need someone on the team.
Can I automate every conversation?
That is neither wise nor always possible. Automation is used where it helps. Human judgment stays where it matters.
Do I need Andario Booking Engine?
No. Connect can organize communication without the engine. An integration extends the journey when it is available and in scope.
Do I need Andario Web?
No. The website and Connect complement each other, and they are contracted separately.
Can I keep using WhatsApp as I do now?
Yes. It depends on how the channel is configured and which automations are agreed.
Can it connect to Instagram or Facebook?
It is not presented as a live integration. It can be part of a planned evolution.
Does Andario Connect include artificial intelligence?
An AI assistant is a planned evolution. This page does not present it as an available feature.
Can the AI invent availability?
It must not. In that evolution, availability answers would have to consult authorized sources and, when it applies, the Booking Engine.
Can it send messages automatically?
Yes, in defined flows and within the channel’s policies. It is not a bulk-messaging tool.
How is guest information looked after?
The implementation should keep data to what the flow needs, protect access and credentials, and follow the privacy policy. This is not a certification or a legal opinion.
Are conversations sent to Google Analytics?
No. Conversation content and personal data are not sent to analytics. Only page events, without names, phone numbers or messages.
Can I contract Connect on its own?
Yes. Andario services are contracted separately.
What do I need to start?
Property details, the questions that repeat, how you reply today, the WhatsApp channel and what you want to organize.
How do I request information?
Through the contact form, WhatsApp or the buttons on this page. A conversation does not lock you into a contract.
Make your conversations part of your digital strategy.
Organize frequent questions, automate repetitive tasks and connect communication with your guest’s journey.
Automate what repeats. Keep what is human where it matters.